Returns and Refund Policy

At Illunexia, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date you receive your order.

Return Eligibility
To qualify for a return:
- The item must be unworn, unwashed, and unused.
- All original tags must be attached.
- The item must be in its original packaging.
- Proof of purchase is required.

How to Start a Return
To request a return, please email contact@illunexia.shop.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

If your return request is approved, we will provide instructions and the return address. Please do not send items back without prior approval.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 7 days of delivery. We will evaluate the issue and provide a suitable solution.

Non-Returnable Items
- Custom or personalized items
- Final sale or clearance items
- Gift cards
- Worn, washed, or altered items

Exchanges

We do not offer direct exchanges.

If you would like a different size or design, please initiate a return for the original item. Once your return is approved and processed, you may place a new order for the desired item.

Refunds
Once we receive and inspect your returned item, we will notify you of approval or rejection.
Approved refunds will be processed within 5–10 business days to the original payment method.

Contact
Email: contact@illunexia.shop
Phone: +1 5054642123